Wildlings Forest School aims to provide customers with consistent, transparent, fair, and accessible cancellation and refund procedures while balancing program sustainability and fairness for all participants.
CANCELLATION
Wildlings Forest School is committed to providing our families with the opportunity to partake in Forest School activities, however our numbers are limited by our ratios. When a family cancels without giving enough notice, they prevent another family from participating in our program. We also book our activity providers and staff based on a certain minimum number of children to ensure adequate ratios.
Cancellations by Customers:
We understand that at times life happens and you may need to cancel. Please contact us within 48hours of the program start time to qualify for a full refund. Cancellation after 48 hours of the program start time will result in a forfeit of all fees paid.
Families must notify us at least 48 hours before the program start time to qualify for a refund.
Refunds requested by the customer will incur a $5 administration fee to cover payment processing costs.
Cancellations made within 48 hours of the program start time will result in a forfeit of all fees paid.
Cancellations by Wildlings Forest School:
If a session is cancelled by Wildlings Forest School due to severe weather, low ratios, or any other reason, customers will be entitled to a full refund, credit, or reschedule. In such cases, the administration fee will not apply.
Absence Due to Illness:
If your child or a household member is unwell, please stay home and notify us at hello@wildlingsforestschool.com or brisbane@wildlingsforestschool.com. A credit will be offered for future use. Refunds will not be provided.
If a child arrives at Forest School showing signs of illness, parents will be contacted to pick them up. Credits will not be issued for sessions already started. Because fees, costs, resources and staffing are based on particular ratios, Wildlings Forest School unfortunately cannot offer ‘make-up’ days or offer refunds if an attendee is absent due to illness.
WITHDRAWING FROM SERIES
In the event that a participant chooses to leave a series before the completion of the term program, no refunds, credits or transfers will be given.
MINIMUM NUMBERS
If a program is cancelled where minimum numbers are not being met, your family will be entitled to either a full refund, change of booking or a booking credit.
EXCURSION/INCURSION & PROFESSIONAL DEVELOPMENT WORKSHOPS CANCELLATIONS
No refund will be given if a booking is cancelled within 7 days of your scheduled booking date. You will be required to pay the full amount of your invoice, including any outstanding payments. Any changes to your booking must be made in writing by emailing hello@wildlingsforestschool or brisbane@wildlingsforestschool including adjustments to student numbers, dates and times. You will be invoiced for the number of students confirmed 48 hours prior to your session or the number of students attending on the day (whichever is higher).
SEVERE WEATHER
Severe weather compromises the safety of all participants at Forest School. The severity of the weather event can pose different challenges for different sites and may include but not be limited to thunderstorms, high winds with the risk of branches falling, flash flooding, extreme tides or wave action (in coastal sites). If severe weather is forecast and a new venue cannot be found, the session may be cancelled in advance (the day before or earlier) we are able to offer you a credit towards another session.
If a session is cut short or cancelled half way through due to a severe weather event or unsafe conditions, we are unfortunately unable to refund the days fees.
WET WEATHER
Our sessions will go ahead rain or shine. If we have rain or showers predicted, we will have shelter set up so that we can seek refuge from the rain. We go by the philosophy that there is no such thing as bad weather, only inappropriate clothing.
Please check the weather forecast and pack wet weather gear and additional spare clothes if appropriate. We will cancel sessions if there is a storm, hail or high winds predicted. In this instance you will be credited for another workshop. We do not offer refunds. If you decide not to attend due to wet weather, we do not offer a refund or change of workshop session. Please check your emails and text messages on the morning of the workshop to ensure you don’t miss any important notices regarding weather or cancellations.
RECORD KEEPING
All refund and cancellation requests, decisions, and communications will be documented and stored securely.
BREACHES OF THIS POLICY
The Company expects all bookings and payments to be made in accordance with this policy. Failure to comply with payment terms may result in the cancellation of bookings.
VARIATIONS
Wildlings Forest School reserves the right to review, replace, or amend this policy at any time. All paying participants are responsible for staying informed of updates to this policy.
MORE INFORMATION
For more information about payment options, refunds, cancellations or payment terms please email hello@wildlingsforestschool.com
AUTHORITY/INDUSTRY STANDARD
Resources and guides | Consumer Law
Consumer rights & guarantees | ACCC
Policy Updated: 17th December, 2024